{"SystemName":"ReturnPolicy","IncludeInSitemap":false,"IsPasswordProtected":false,"Password":null,"Title":"سياسة الارجاع","Body":"\r\n \r\n Return & Refund Policy for Raddycenter
Last updated: July 14, 2025
Please review our Return & Refund Policy carefully before making a purchase. By placing an order for Goods from Us, You agree to this policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return & Refund Policy:
Company (referred to as either \"the Company\", \"We\", \"Us\" or \"Our\" in this Agreement) refers to Raddycenter, also known as \"مكتبة راضي\" or \"مركز راضي للقرطاسية\".
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Raddycenter website.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
General Return Policy
Our policy is primarily focused on rectifying issues with incorrect or defective items. We do not generally accept returns for Goods if you change your mind. Returns are accepted only under specific conditions outlined below.
Returns for Defective or Incorrect Goods
You may return an Order within 3 days from the date you received the Goods if the item is defective, damaged upon arrival, or if you received the incorrect item.
To exercise Your right of return under these conditions, You must inform Us of your decision by providing a clear statement and supporting evidence (e.g., photos of the defect or the incorrect item). You can inform us by:
Once your return is approved, we will provide instructions for returning the Goods. We will cover the return shipping costs only in cases where the item is confirmed to be defective or incorrect.
Non-Returnable Goods
Due to the nature of our products, we have a strict policy on non-returnable items. The following Goods cannot be returned under any circumstances unless they are defective or incorrect upon receipt:
Exam-Related Materials: This includes, but is not limited to, past papers, review materials, solution manuals, and specific stationery items designated for examination use.
Books and Publications: To protect copyright, books with obvious signs of use, or that have been read, cannot be returned.
Opened Stationery: Any stationery item that has been unsealed or removed from its original packaging (e.g., pens, markers, notebooks, binders).
Personalized or Custom-Ordered Goods: Any item that has been customized to Your specifications.
Sale or Clearance Items: All items purchased on sale or during a promotional event are considered Final Sale and cannot be returned or exchanged.
Digital Products & Gift Cards.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Conditions for Approved Returns
For a return to be accepted (only in cases of defective or incorrect items), please ensure that:
The return is initiated within 3 days of receipt.
The Goods are in their original, sealed packaging (unless the defect was only discoverable upon opening).
The Goods are unused and in the same condition that you received them.
You have a receipt or proof of purchase.
Returning Goods
You are responsible for the risk of returning the Goods to Us. Please send approved returns to the following address:
Madaba - Governorate Roundabout
Jordan
We cannot be held responsible for Goods damaged or lost in return shipment. For your protection, we recommend using a trackable shipping service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable number of days. Shipping costs are non-refundable.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
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